What if I have a Complaint?

We aim to provide a premier service. However, we know sometimes things occur and if you need to complain or you feel that we have not kept our promise, please contact your insurance adviser in the first instance.

If you wish to contact us directly:

Managing Director, Worldwide Insurance Brokers and Advisors Limited,

Unit 20, Sandyford Office Park,


Dublin  D18 P5V0.

Tel: +353 1 2948669

Fax: +353 1 6968966

Email: info@worldwide.ie

Alternatively you can contact

The Complaints Manager – OSG Outsource Services Group Ltd

Merrion Hall,

Strand Road Sandymount,


D04 P6C4


SureStone Insurance dac,

Merrion Hall,

Strand Road,


Dublin D04 P6C4

If you are still not happy with our formal response you may wish to contact the Financial Ombudsman Service

3rd Floor, Lincoln House,

Lincoln Place,

Dublin 2

Telephone: Local calls: 1890 88 20 90 International calls: +353 1 6620899

Email: enquiries@financialombudsman.ie

The Financial Ombudsman Service can only consider your complaint if we have given you our final decision. You have 6 months from the date of our response to refer your complaint to the Financial Ombudsman Service.

If you follow the procedure shown above, it will not affect your right to take legal action.


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